FAQs
What happens if I miss a session?
We cannot offer any refunds or catch up sessions if you miss a class. But don’t worry, your tutor will chat to you about what you missed. You are welcome to book onto an Open Session to finish your pieces and make up the time. Please note that these sessions do not include any tuition.
How long does the kiln firing take?
The firing process can take up to 6 weeks, we will contact you when your pieces are ready to collect.
Can I change or cancel my booking?
Let us know as soon, if you want to cancel or change your booking. This must be done in writing via email at least 14 days ahead of the course start date, in order to receive a refund (minus a 10% admin fee) or swap your booking to a new date. Within 14 days of the course or workshop, no refunds or transfers can be made, unless your place is filled by someone else. If your place is filled, you will be be able to reschedule your workshop, or use equal credit to use against another course. Please see our Terms and Conditions.