1. Bookings & Payment

All classes and courses must be booked in advance. Payment is required in full at the time of booking to secure your place. Your booking applies to the specific session or course selected.

2. Cancellations & Changes

All cancellations or booking changes must be requested in writing.

• If you cancel 14 days or more before the start date, you may:

  • Receive a refund (minus a 10% administration fee), or

  • Transfer to another date or course (subject to availability)

• If you cancel within 14 days of the start date, bookings are non-refundable and non-transferable. This includes last minute bookings made within 14 days of the start date.

• If your place is filled by another participant, we may be able to offer (at our discretion):

  • A transfer to a future session, or

  • Credit towards another class or course

3. Courses (Multi-week Bookings)

Courses run over consecutive weeks and are booked as a full block. Missed sessions cannot be refunded, transferred, or carried over.

4. Attendance

Failure to attend a booked session will result in loss of that session without refund or transfer. We cannot offer any refunds or additional sessions for missed sessions.

5. Changes made by Mudworks

We reserve the right to reschedule or cancel sessions when necessary.
If we have to cancel a session, you will be offered:

• A place on a future date, credit to use against another course or a full refund.

6. Gift Vouchers

• Gift Vouchers are non-refundable.

• Gift vouchers can be redeemed against any course or workshop. However, gift vouchers cannot be used for our Open Access sessions, but we offer packages for Open Access. Open Access packages are non-refundable.

7. Firing & Collection

• Work made in our classes will be fired in our electric kilns. This process can take up to 6 weeks. Large-scale pieces or additional firings may incur a surcharge.

• The nature of pottery includes variations during firing, and results cannot be guaranteed. We handle all work with care but are not liable for cracking, breakage, or glaze variation during the firing process.

• Items not collected after 6 months may be disposed of.

8. Studio Use & Safety

Participants must follow instructions from tutors and technicians at all times.
We reserve the right to refuse participation or remove anyone behaving in an unsafe or disruptive manner.
No refunds will be issued in such cases.

9. Liability

Participation is at your own risk. We are not responsible for loss, damage, or injury except where caused by our negligence.

10. Photography

We may occasionally take photographs or videos during classes and workshops for our website and social media.

By attending a session, you consent that images may be used for promotional purposes.

If you would prefer not to be photographed or filmed, please let us know in writing in advance or inform a member of staff on arrival, and we will ensure you are not included.